Terms & Conditions

Delivery Information

  • All items will be sent out using Singapore Post Limited.
  • We strongly recommend customers to opt for registered mail with tracking number provided by Singpost to avoid any disappointment. Otherwise, normal mail shipping by Singpost is offered complimentary for all Singapore orders. Delivery usually takes 2 - 3 working days for Singapore orders.
  • We also provide oversea shipping. Our parcels are shipped via registered Air Mail on a daily basis. Transit time for orders outside of Singapore is 4-12 business days. On occasion, some shipments may take longer then 12 business days.
  • We will not be held responsible for any lost packages or damaged items during the mailing process, should the customer not have opted for registered mail.
  • Exchange & Return Policy

  • We do not allow returns and will only do exchanges on a case to case basis.
  • Customer will be requested to send in clear photos of defect item(s) as evidence to prove the item(s) mailed out is / are incorrect or faulty.
  • All request for exchanges must be made within 14 days after delivery of goods through our email at sales@ksawe.com. We will not entertain any exchanges brought to our attention after 14 days from invoice date.
  • Exchanges will only be done for item(s) in its original condition (unworn, unwashed and unaltered)
  • Defected merchandise must be sent back to us within 10 working days from the day the parcel was delivered. We will only be mailing out the new item(s) upon receiving the defects within the timeframe stated above.
  • We will not be held responsible for any lost packages in the midst of returning.
  • We will be making the exact replacement if the item(s) is / are still available. In the event of out-of-stock, customer can choose to exchange for any item(s) from existing collection.
  • We reserve the right to exercise discretion in permitting all returns and exchanges.
  • Product Information

  • All items listed are currently in stock in Singapore unless otherwise stated.
  • All prices stated are in Singapore Dollars (SGD) and subject to change without prior notice.
  • Please note that all measurements were taken seriously and numerous time manually to ensure they are as accurate as possible. Please allow a difference of 1-3cm from the item(s) received and the measurements provided by us.
  • We have made every effort to display all colours on screen as accurately as possible but they may still differ from the item(s) received due to the calibration of individual monitors at point of usage.
  • We will not entertain exchanges pertaining to differences in measurements and perceived colour.
  • All promotions and discounts only applicable to buyers in Singapore unless otherwise stated.